Privacy Policy
This Privacy Policy explains how SunHarvest collects and uses personal data when you visit our website, request a quote, or contact us about solar PV installation, battery storage, SEAI grant guidance, or related services in Dublin and across Ireland.
1) Who we are (data controller)
For the purposes of the General Data Protection Regulation (GDPR) and Irish data protection law, the data controller is SunHarvest. We are a solar PV and battery storage installation business serving Dublin and the Greater Dublin Area, with additional coverage across Leinster and Ireland for suitable projects. If you contact us for a solar quote, SEAI grant guidance, or aftercare, we will process your personal data as described in this policy.
Controller details
- Business name: SunHarvest
- Registered / operating address: Alfie Byrne Rd, Dublin 3, D03 K7W7, Ireland
- General email: [email protected]
- Privacy email: [email protected]
- Phone: +353 1 830 0112
2) What personal data we collect
We collect personal data that is necessary to respond to enquiries, prepare quotes, schedule surveys, and maintain the security and performance of our website. We do not intentionally collect sensitive categories of data (such as health data or political opinions), and we do not ask for them in our forms. The categories below describe what we may process depending on how you interact with us.
Data you provide
- Full name
- Email address
- Phone number
- Area or county (for example Dublin, Wicklow, Meath)
- Message content you send (for example roof notes, preferred callback time)
Data collected automatically
- IP address (and approximate location derived from it)
- Browser type and version
- Device information (for example mobile or desktop)
- Pages visited and time on page (usage data)
- Referral source (for example search engine, ads, or direct)
- Cookies and similar identifiers (see cookie section)
3) How we collect your data
We collect information through the channels below. Some are initiated by you (for example a contact form submission), while others are collected automatically for security and analytics. We aim to minimise collection to what is needed to run our website and respond to genuine solar enquiries.
- Web forms: when you submit an enquiry or request a quote via /contact-us/.
- Direct communications: when you email us or call us using details shown on the website.
- Cookies and local storage: when you accept or reject optional cookies in our cookie banner.
- Server logs: our hosting infrastructure may record basic request logs (for example IP address, date/time, requested URL) for security and troubleshooting.
- Analytics tools: if you consent to analytics cookies, we may use Google Analytics 4 to understand site performance and improve content relevance for solar panels in Dublin and Ireland.
- Marketing pixels (optional): if you consent to marketing cookies, we may use the Meta Pixel to measure ad performance and show relevant ads to people who have visited our website.
4) Legal bases for processing (GDPR Article 6)
Under GDPR, we must have a lawful basis to process personal data. The lawful basis depends on the context. We use the bases below, and we apply them consistently across our website and enquiry handling.
Lawful bases and examples
Used where you choose optional cookies (analytics or marketing), or where you explicitly opt in to receive marketing messages. You can withdraw consent at any time.
Used when you request a quote or a site survey and we need your contact details to respond, schedule, and provide the requested information.
Used for website security, fraud prevention, and basic service improvement. We balance our interests against your rights and aim to minimise any impact.
Used when we must retain certain records to meet legal requirements, for example tax or accounting obligations where applicable.
5) Why we use your data (purposes)
We use personal data to deliver a straightforward customer experience for solar PV projects. That includes responding to enquiries, planning surveys, and providing support. If you choose to receive marketing updates, we use your information to send those messages. We do not use your personal data to make decisions that produce legal or similarly significant effects solely by automated means.
- Responding to enquiries and providing quotes
- Scheduling site surveys and follow ups
- Customer support and aftercare questions
- Improving site content and navigation (for example clarifying SEAI grant steps)
- Fraud prevention and website security
- Compliance with legal and regulatory requirements
- Marketing communications only where you have given consent
6) Data retention (how long we keep data)
We retain personal data only for as long as needed for the purposes described above, and to meet legal, accounting, or reporting requirements. Retention periods can vary based on the type of data and the reason we collected it. Where possible, we delete or anonymise data once it is no longer required.
| Data category | Typical retention | Reason |
|---|---|---|
| Contact form submissions | Up to 2 years | Follow up, quote history, and service quality review |
| Customer communications (email or phone notes) | Up to 2 years | Customer support and project context |
| Analytics data (consent based) | 14 months | Understand site performance and improve content |
| Marketing lists (consent based) | Until you unsubscribe + 30 days | Provide updates you requested and honour deletion requests |
| Server security logs | Up to 90 days | Security monitoring and troubleshooting |
7) Who we share data with (processors and recipients)
We do not sell personal data. We may share data with trusted service providers who help us operate the website, communicate with customers, and analyse performance, subject to contractual safeguards. Where a provider acts as a data processor, they are required to process data only on our instructions and to protect it appropriately.
Typical processor categories
- Website hosting and infrastructure providers
- Email service providers used to respond to enquiries
- Analytics providers (for example Google Analytics 4) if you consent
- Advertising measurement tools (for example Meta Pixel) if you consent
- IT and security service providers
When sharing may be required
- To comply with legal obligations or lawful requests
- To protect our rights, customers, and the security of the website
- During a business reorganisation, only with appropriate safeguards
If you contact us about the SEAI grant, we will not submit applications on your behalf without a clear project context and your instruction. Any documents shared for grant related processes are limited to what is necessary.
8) International transfers
SunHarvest is based in Ireland. Some service providers may process data outside the European Economic Area (EEA), such as in the United States, depending on the tools you consent to (for example analytics or advertising measurement). Where data is transferred outside the EEA, we rely on recognised safeguards such as the European Commission’s Standard Contractual Clauses (SCCs) and, where applicable, adequacy decisions. We also apply data minimisation and restrict access to data where possible.
9) Your GDPR rights and how to exercise them
If GDPR applies to you, you have rights regarding your personal data. You can contact us to exercise these rights, and we will respond within the timeframes required by law. For security, we may ask you to verify your identity before we fulfil certain requests.
Your rights
- Right of access: ask for a copy of the personal data we hold about you.
- Right to rectification: ask us to correct inaccurate or incomplete data.
- Right to erasure: ask us to delete your data where conditions are met.
- Right to restriction: ask us to limit processing in certain circumstances.
- Right to data portability: receive data you provided to us in a commonly used format, where applicable.
- Right to object: object to processing based on legitimate interests in certain cases.
- Right to withdraw consent: withdraw consent for analytics, marketing, or email updates at any time.
Email [email protected] with your name, the request you are making, and the email address or phone number you used to contact us.
You also have the right to lodge a complaint with the Irish supervisory authority: the Data Protection Commission (DPC), Ireland. We would appreciate the chance to address your concerns directly first, but you are not required to do so.
10) Cookies and similar technologies
Cookies are small text files stored on your device. We use cookies and similar technologies to keep the site working, remember preferences, and (with your consent) understand how visitors use the site. Our cookie banner provides an Accept or Reject choice. Rejecting optional cookies will not prevent you from using the main content or contacting us.
Strictly necessary
Essential for basic site features. These cookies support security and core functionality. Where possible, we minimise these and keep durations short.
Typical duration: session to 90 days
Analytics (optional)
Helps us understand which pages are helpful, such as our SEAI grant guide or cost overview, and improve navigation for people researching solar panels in Dublin and Ireland.
Typical duration: up to 14 months
Marketing (optional)
Used to measure ad performance and improve relevance. If you consent, tools such as the Meta Pixel may collect events like page views.
Typical duration: up to 90 days to 13 months (tool dependent)
Managing cookies: You can also control cookies through your browser settings, including blocking or deleting cookies. If you clear your browser storage, our cookie banner may reappear so you can make a fresh choice.
11) Children’s privacy
Our website and services are not directed at children under 16. We do not knowingly collect personal data from children. If you believe a child has provided personal data to us, please contact [email protected] and we will take appropriate steps to delete the information.
12) Security
We use organisational and technical measures designed to protect personal data from unauthorised access, loss, or misuse. No method of transmission over the internet is completely secure, but we aim to apply sensible controls, including access limitations and secure handling practices. If we become aware of a personal data breach that is likely to result in risk to individuals, we will act in line with applicable legal requirements.
13) Policy updates
We may update this Privacy Policy from time to time to reflect changes in our website, services, or legal requirements. The “Last Updated” date at the top of this page shows when the latest changes were posted. If changes are material, we may provide a prominent notice on the website or, where appropriate, notify you by email if we have a consent based marketing relationship with you.
14) Contact and data protection queries
If you have questions about this policy, want to exercise your rights, or would like to request deletion of your enquiry data, contact us using the details below. We handle privacy queries through a dedicated email address so they do not get lost in general enquiries about solar quotes.
Quick links
If you are looking for practical information about our solar services, you can use the links below. For privacy requests, email [email protected].
- Contact us for quotes or questions
- SEAI grant guide for current 2026 details
- Costs in Ireland for pricing ranges and planning
- Terms of Service
Privacy FAQs
These questions are written to be clear and schema friendly. If you want to request access, deletion, or a correction, email [email protected].
Do you sell my personal data?
No. SunHarvest does not sell personal data. We may share limited data with service providers who help us run the website and respond to enquiries, under contractual safeguards.
What data do you need for a solar quote?
Typically your name, email or phone number, and your area (for example Dublin). Any extra details you choose to share should be relevant to your solar PV enquiry, such as roof direction or preferred survey times.
How do I withdraw cookie consent?
If you previously accepted optional cookies, you can change your choice by clearing your browser storage for this site and refreshing the page to see the banner again. Rejecting optional cookies will not block access to the main content.
Do you use Google Analytics or the Meta Pixel?
We may use Google Analytics 4 and the Meta Pixel for measurement and site improvement, but only where you consent to optional cookies. Without consent, we aim to limit tracking to essential site functionality and security.
How long do you keep enquiry messages?
We typically retain contact form submissions and related communications for up to 2 years to manage follow up and service quality, unless a longer period is required by law or you request deletion where applicable.
How do I request deletion of my data?
Email [email protected] with your request and the email address or phone number you used to contact us. We may ask for verification to protect your data.